Heels.com Insider: Live Video Chat Arrives at Heels.com

Posted by Suleika on Wednesday Mar 17, 2010
See more posts by Suleika

Online shopping brings fashion to your fingertips but when you have a question, it can be a challenge getting answers fast.  At Heels.com, now you can get one on one help while you’re shopping.

Heels.com is bringing you video customer service, where you can see and talk with a Heels Expert who can answer your questions.

Thanks to new, state of the art technology from vee24 (video engaging enterprise), customers can get a real person to help answer questions without leaving the Web Site.

“It’s really bringing the best benefits of the internet, being able to shop online twenty-four seven but with the best benefits of a retail store where someone can actually serve you and help you and advise you on style and shoe sizing and all those kinds of things, ” says Andy Henshaw, vee24 CEO.

The Vee Desk embodies the latest communication technology with a built in TV broadcasting studio complete with a high definition camera, lights and a computer system that offers one of a kind customer service.

Heels.com is the first in the U.S. to offer this cutting edge system and it will change the way you shop online.

“People really wanting to be working directly with people as opposed to sort of faceless business,” explains Henshaw.

Heels.com is bringing you a personal online shopping experience that is unlike any other. Here’s how it works: if you’re browsing Heels.com and you have a question about a shoe, customer service or even looking for a style tip, a Heels Expert is just a click away.

Through one way video communication, a representative can reach out to you and find the answers you’re looking for. You can type in your questions, talk through your web cam or a heels expert can give you a call.

Live Video Chat is just another way Heels.com is making it easier to shop online and it’s that personalized experience that shoppers are looking for.

“Because there’s so little time in the world, just the opportunity to have someone fast track that information to be able to take you through the check out process, complete that order form for you. I think that’s going to make the shopping experience so much better than it is today, ” adds Henshaw.